ITSM4U

An IT service management solution optimized for information system operation and maintenance

ITSM4U is a solution that provides IT services at reasonable prices and with minimal risk. It provides a service-centered management process for IT management related to information system operation, infrastructure management, and maintenance.

Features

• 
  Compliance with international standardsFramework based on ITIL V3
• 
  Flexible process management and functionality simplificationFunction to control and streamline procedures to match the size and characteristics of each library organization
• 
  User-friendly features

  • UI design for greater user convenience
  • Functions for user convenience such as dashboard, shortcuts, satisfaction survey tools, and emergency contact networks

Functions

• Component management

  It manages components to be managed to provide IT services or other service assets (IT services, hardware, software, buildings, human resources, documents, etc.).

• Incident management

  You can also manage unplanned interruption of IT services, decrease in the quality of IT services, and inconveniences arising from the items that have not yet impacted the services.

  • Simple inquiries
  • Service requests
  • Trouble reporting

• Change management

  The solution manages the addition, modification or removal of the elements that can affect IT services (IT services, components, architectures, processes, metrics, documents, etc.).

• Release management

  It manages the application and release of one or more built, tested, and installed IT services (hardware, software, document processes, components, etc.)

Expected effects

• Setup of systematic IT service processes
• Increased business performance and transparency through the systematization of service processes
• Process monitoring and assessment
• Using proven knowledge accumulated from experience
• Proactive organization and management
• Efficient IT resource management and service provision