KCC Information & Communication

Products

ITSM4U

An IT service management solution optimized for information system operation and maintenance

ITSM4U is a solution that provides IT services at reasonable prices and with minimal risk. It provides a service-centered management process for IT management related to information system operation, infrastructure management, and maintenance.

Features
Compliance with international standards

Framework based on ITIL V3

Flexible process management and functionality simplification

Function to control and streamline procedures to match the size and characteristics of each library organization

User-friendly features
  • ·  UI design for greater user convenience
  • ·  Functions for user convenience such as dashboard, shortcuts, satisfaction survey tools, and emergency contact networks
Functions
Component management

It manages components to be managed to provide IT services or other service assets (IT services, hardware, software, buildings, human resources, documents, etc.).

Incident management

You can also manage unplanned interruption of IT services, decrease in the quality of IT services, and inconveniences arising from the items that have not yet impacted the services.

  • Simple inquiries
  • Service requests
  • Trouble reporting
Change management

The solution manages the addition, modification or removal of the elements that can affect IT services (IT services, components, architectures, processes, metrics, documents, etc.).

Release management

It manages the application and release of one or more built, tested, and installed IT services (hardware, software, document processes, components, etc.)

Expected effects
  • Setup of systematic IT service processes
  • Increased business performance and transparency through the systematization of service processes
  • Process monitoring and assessment
  • Using proven knowledge accumulated from experience
  • Proactive organization and management
  • Efficient IT resource management and service provision
Key accounts
  • Korea Tourism Organization
  • Korea Securities Depository
  • Korean Federation of Community Credit Cooperatives
  • Korea Technology and Information Promotion Agency for SMEs
  • Korea Expressway Corporation
  • Korea Evaluation Institute of Industrial Technology
  • Electric Contractors' Financial Cooperative
Applications
  • System computing equipment maintenance (Korea Securities Depository)/automation of periodic inspections by interlocking incident management, digital pen solution, etc.
  • Information system infrastructure operation and management (Korea Tourism Organization)/incident management, change management, component management (linked with asset management solution NetHelper), SSO application, personnel DB interworking, etc.
Related website
Go to ITSM4U website
Contact Info
  • Member of Solution Business Team Jeong Dong-hyeong
    jdh@kcc.co.kr 02-6090-7777